Reference

How We Handle Your Data

At spinharta, our Privacy Policy explains what we keep, why we keep it, and how you can ask us to change or remove details tied to your account.

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CONTACT PATHS

Where To Send Privacy Requests

For privacy requests, use the in-app chat, the email desk, or the form inside your account after sign-in. The channel stays open 24/7, and we answer in English or Bahasa Indonesia after we match your email, last login, and device. If you are in Surabaya or elsewhere in Indonesia, the same queue handles correction requests, access copies, and data change questions.

Team online

In-app chat

Open chat from the account menu and choose Privacy Request. We use it for correction, copy, and removal questions, then confirm the email on file before we touch anything tied to your record.

Email desk

Send from the registered email and include the name on the account, the last login date, and the request type. That helps us match the right record and reply from the same inbox.

Account form

Inside Help, pick Privacy and send the form after login. It records the time, device, and account ID so our team can follow the request without asking you to repeat the same details.

TRUST RULES

How We Keep Policy Data

We keep the privacy flow narrow: only the details needed to verify your account, process your request, and keep the session secure.

Data minimum

We ask for the least details needed to match your account, such as email, device type, login time, and payment reference. That keeps the privacy team focused and avoids extra collection.

Cookie control

You can clear cookies in Chrome, Safari, or Firefox on Android, iPhone, or desktop whenever you want. Our session cookies only help with login state, language choice, and request handling.

Account security

We use login checks, device matching, and session timeouts to reduce unwanted access. If a request looks unusual, we ask for a fresh sign-in from the account before we touch personal details.

Retention window

We keep request logs, payment references, and dispute files only for the period needed to answer the case and meet legal duty windows. After that, we reduce access or archive what still must stay.

Change request path

Send corrections from the account area or from the registered email. We compare the request with the stored record first, then update the item that needs a fix and confirm when done.

Who handles it

A small privacy queue handles these cases, not the general chat. That helps us keep replies consistent and keeps your account change request separate from routine lobby questions.

Privacy Questions You Can Ask

The questions below cover the parts you usually need first: what we keep, how we use cookies, how long records stay in the system, and how to send a correction request. We answer through the same privacy channel you use from the account area, and we apply the same rules across DANA, OVO, GoPay, and QRIS transactions. Access depends on local law and is available only where local law permits.

We keep only what is needed to run the account and answer your request: name or alias, email, device data, IP address, login time, and payment references from DANA, OVO, GoPay, or QRIS. We do not ask for full wallet credentials.

Cookies help remember your session, language choice, and the route you used to send a privacy request. You can clear them in Chrome, Safari, Firefox, or your mobile browser whenever you want, then sign in again.

We keep records only for the time needed to answer the request, handle disputes, prevent misuse, and meet legal duties. After that window, we reduce access or remove the data where the law allows.

Yes. Send the request from the account area or the registered email, and we will compare it with the stored record before making a correction. If we need more proof, we ask for a fresh sign-in.

Only staff who need it for privacy handling, account checks, or payment tracing can see the relevant record. We keep that access narrow, and we do not open your details to routine chat agents.

Use in-app chat, the email desk, or the form inside your account after login. Those channels stay open day and night, and the privacy queue replies in English or Bahasa Indonesia.

Yes. Access and request handling depend on local law and are available only where local law permits. If a rule limits a request, we explain the reason and point you to the correct channel.

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